If something is not done to your expectations, please let us know. We’ll send a team out to re-clean and make it right (within a 48-hour window). We do not offer refunds unless we cancel the booking.
All of our cleaners are interviewed and pass a nationwide detailed background check. Only about 5% of the people that apply end up being hired.
We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.
If something is not done to your expectations, please let us know. We’ll send a team out to re-clean and make it right (within a 48-hour window).
Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
Email or call us. You can stop whenever you like.
We clean many homes a day, all across town. It's almost impossible for us to know exactly how long each will take and what highway traffic our cleaners may encounter. That's why we offer you a preferred window of time, instead of a specific appointment time. That being said, if you ever have specific scheduling needs, all you have to do is reach out to us, and we will do our very best to accommodate you.
We send ETA text messages, or notifications from our app, when we're on our way to your home.
No problem! You can reschedule by calling us or via email. Make sure to reschedule within 48 hours of your cleaning, to avoid a last-minute rescheduling fee.
We place a hold on your card for the booking price at the time of booking. Wecharge your credit card on the day of service, after the cleaning is finished.
We only charge fees when we really need to. There are never contracts or obligations when working with EasyClean. You can cancel an appointment at any time. The only thing we ask is if you have to reschedule for any reason, let us know at least 48 hours in advance. There is a cancellation fee for cancellations that occur 48 hours before the arrival time of the appointment.
Your price depends on the size of your home, your frequency, and whatever add-on services you choose to include.
Our policy is that tipping is always appreciated by pros who go above and beyond, but never required. The entirety of the tip gets passed through to the pro — EasyClean doesn’t take any percentage. It’s a great way to show your appreciation for your pro and a job well done.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
Absolutely. Simply enter your coupon code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon.
No, as long as we have a way to get into the home you don’t have to be present for the cleaning. Whether it be a gate code or key under the matt, we’ll be able to get in, clean and get out while you’re at work or out shopping! We’ll even lock up when we’re done.
We ask for your feedback after every single visit, via email or over the phone.
Your happiness is the reason we do our work. If you're not 100% satisfied with our services, we'll reach out to you, and find the way to make it right.
Currently, we provide services for all of Charlotte, Raleigh, Fayetteville, Wilmington, Myrtle Beach and surrounding areas.
It depends on your home and your needs. It can be anywere between 1 and 3.
Here is our checklist: https://bookeasyclean.com/home-cleaning-checklist/
Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.
The time needed for a home cleaning can vary based on many factors. These include the condition and size of the home, extras included, and the size of the team we send. We’re providing these estimates to help plan and schedule. While we expect most homes to fall into these time frames, not all will.
All homes are unique and all teams work at different speeds. For this reason, we don’t charge by the hour for our services. We've seen the best results focusing on tasks and not time.
Yes, please – to make our services more efficient, we ask that you pick up clothing, toys, and other household items before the cleaning.
Yup – we will make every effort to have the same team clean your home each visit. However, due to illness, vacations or days off, we can't guarantee it.
Yes, please – we need electricity and water to clean, so please make sure your utilities are still functioning.
When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go.
You can submit a password change request on the customer login page at https://app.bookeasyclean.com/forgot-password
Log into your account and update your address in your upcoming booking. Alternatively, you can give us a call and we will update your address for you.
Log into your account at https://app.bookeasyclean.com/login and update your card on file. Your new card will automatically be noted as your default card.
Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.